Passenger Handbooks are available for passengers on the bus and at Mecosta Osceola Transit Authority's Front Office. It is important that every passenger be familiar with MOTA's passenger rules and policies. If you have any questions, please contact either the Operations Supervisor or Executive Director.
Operations Supervisor Executive Director
Marsha Cornelius Staci Hitts
MOTA Bus Operators and staff want to be sure that you, our passengers, know how best to use our services to meet your needs, and to take you to and from where you want to go. We strive to provide public transportation services in a safe, effective, and affordable manner. Being familiar with and remembering the following basic tools or tips for riding with MOTA will help in accomplishing our goal of providing you with our best services. These tips will aid in having comfortable, pleasant, and trouble-free experience.
We will make every effort to provide service in adverse weather conditions. Delays and cancellations are possible.
Eating, drinking, smoking, objectionable odors, vulgar language, threatening or intimidating behavior, destruction of property, illegal substances, lewd or indecent behavior, and potentially dangerous items are prohibited on all MOTA vehicles. Causing a disturbance or harassing other passengers or the Bus Operator is strictly prohibited. Fighting, throwing things, pushing, shouting, rough behavior, and vulgar language are all prohibited.
*MOTA reserves the right to refuse service when necessary*
The following items are prohibited on MOTA buses:
If in doubt if your item is prohibited, call MOTA before booking your ride.
Please reach us at firstname.lastname@example.org, or (231) 796-4896 to speak to either the Operations Supervisor or Executive Director if you have any questions.
This policy establishes the administrative process that will be followed by MOTA for passengers who establish a pattern or practice of missing scheduled trips. This behavior is called a "No-Show;" and the following definitions of, and internal procedures for, this activity apply to all specialized service and demand-response trips, including subscription trips and grouped trips arranged by the passenger or someone on the passenger's behalf.
The No-Show Policy and procedures will be applied when the following occurs:
The No-Show Policy and procedures will not be applied to any trip missed by a passenger due to MOTA error or circumstances which are not under the control of the passenger. Such circumstance are but not limited to:
A no-show beyond the control of the passenger will not be counted as a no-show. Passengers are encouraged to contact MOTA if a no-show was beyong the passenger's control.
If a passenger incurring a no-show is scheduled for subsequent trips on the same day, those trips will not be automatically canceled unless the passenger contacts MOTA and confirms that the scheduled trips are to be cancelled. If a passenger is taken to a destination, the passenger will not be left stranded, even if the passenger incurs a no-show for the scheduled return trip. Return service will be provided as soon as possible but without a guaranteed on-time window.
Bus Operators are to radio Dispatch after waiting 2 minutes. The Dispatcher will attempt to telephone the passenger. Bus Operators are not to return for passengers who miss the bus unless instructed to do so by the Dispatcher. Another ride may be scheduled when another bus is available, and a no-show fare will apply. All no-shows will be documented by Dispatch. In the case of a no-show, the passenger must pay a no-show fare before riding again.
MOTA provides open-door transportation throughout Mecosta and Osceola Counties and is committed to providing public transportation services in a safe, effective, and affordable manner to every passenger. To that end, there is no upper age limitation for MOTA passengers. Since young children have special needs, the policy for children is as follows:
Passengers Misconduct Policy:
It is MOTA's policy to provide safe and efficient service and to be reasonable in responding to the behavior and needs of our passengers. But when passengers abuse the service and create hazards that can adversely affect operations, boundaries on allowable conduct becomes necessary and employees on MOTA vehicles, guidelines have been established that will be applied when a passenger's misconduct jeopardizes MOTA's bus operations. As a recipient of federal funding, MOTA is required to provide the public with its ridership policies. This policy defines the general categories of passenger misconduct, its consequences for the passenger, and the process to appeal a service suspension.
Passengers Misconduct Behavior:
Hazardous Conduct is defined as any act that creates the potential for injury or death to any passenger, Bus Operator or members of the public, including passengers under the influence of a controlled substance.
Abusive Conduct is defined as any offensive, threatening act or behavior which infringes upon the comfort or safety of other passengers, impairs the ability of the Bus Operator to transport passengers safely, or invades the privacy rights of others such as touching another person in a rude, insolent, angry, or inappropriate manner. Harassment of any kind, verbal or physical, will not be tolerated. Examples also include profanity, screaming, hitting, and the use of electronic devices without headphones.
Any act that would qualify as misconduct but is the direct and immediate consequence of a passenger's disability, such as abusive language that is a result of Tourette's Syndrome or socially unacceptable behavior brought on by a mental illness, shall be considered unintentional misconduct. Unintentional misconduct shall be addressed in the following manner.
A passenger may be subject to any reasonable accommodation requirement that will ensure the safety of all passengers and Operators including being required to ride with a personal care attendant (PCA), and/or being required to attend training or receive additional counseling in proper transit conduct. The accommodation requirement may be permanent if the conduct is beyond the passenger's control. If a passenger commits an act of misconduct that the passenger has learned to be inappropriate, that act is considered intentional.
Consequences of Misconduct:
A first offense will result in a warning or suspension of service up to 5 days. A second offense within a one-year period will result in the suspension of service for up to 30 days. A third offense within a one-year period will result in the suspension of service for up to one year.
In cases of suspension of service, a certified letter will be mailed, notifying the passenger of the service suspension. The letter will contain the nature and basis of the suspension; the length of the suspension; when the suspension will begin, and when service will resume. Passengers involved will always be notified in writing of any decisions affecting their service. The passenger has the right to appeal a suspension through an appeal procedure. Contact MOTA for the Appeal Procedure.
The passenger will be notified of the appeal hearing decision, in writing, within 10 working days of the decision date.
Maintaining the safety and security of our passengers is and always will be a top priority for MOTA. The need to be safe as we travel is a daily concern for us all, and it is one that should be approached in a responsible and measured way. To help us at MOTA ensure that our passengers are secure and can respond prudently to emergencies or possible threats which may arise while traveling, we ask that passengers pay attention to their surroundings and take the following steps if necessary.
Be aware of:
What should you do if you notice something unusual?