Mecosta Osceola Transit Authority
Providing safe, effective, accessible and affordable transportation service
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Mission, Values and Commitments

Our Mission

Providing safe, effective, accessible, and affordable transportation service.

Our Values

We value safety in our work place and for the people we serve. Safety is the most important aspect of transportation, and protecting the traveling public is our highest priority. Our staff gives special attention to safety when providing service to our customers.

We value honest and forthright employees that provide excellent customer service and stewardship of public resources. We believe that ethical employees foster public trust and a strong foundation for future relationships.

We value employees that present creative and proactive solutions for solving public transportation challenges. We believe that innovative employees foster cutting edge solutions and visionary ideas that place our agency in a leadership role in the rural transportation field.

We value accountability for our financial management and for the professionalism of our work. We consider the effective and efficient use of taxpayer dollars as a sacred trust between our agency and the public. We are also committed to maintaining a well-trained staff with guidelines and standards that enable us to be accountable for the service we provide.

We value effective communication at all levels. We value the ability to involve stakeholders in our planning, ensuring that details are communicated to the public and elected officials, and building a consensus in favor of decisions. We also value internal communication among our staff resulting in effective coordination to meet customer needs and to maintain quality service.

We value effective collaboration at all levels due to the complexity of transportation. We also value regional collaboration with other transportation providers at all levels resulting in effective coordination to meet customer needs and to maintain quality service.

We pride ourselves on the quality service that our agency provides to our customers, and endeavor to maintain the highest standards of excellence. We seek to improve on the effective and efficient delivery of this service while fostering partnerships essential to the attainment of excellence.


Our Commitments

Setting clear goals, standards and priorities.

Communicating openly with our customers and employees.

Helping all of our employees develop to their fullest potential through enhanced training and education.

Being accountable to our fellow employees and our customers.

Supporting our employees so that they can serve our customers effectively.

Engaging our employees in decisions that affect them and their work and creating a stronger sense of ownership among our employees.


HomeAvailable ServicesKwik Trips! ServiceFaresOnline StoreVehicles / Equipment for SaleEmploymentAbout UsTravel TipsLinksBoard of DirectorsMission, Values and CommitmentsTitle VI Policy StatementContact Us
© Copyright 2013 Mecosta Osceola Transit Authority 18710 16 Mile Road, POB 1116, Big Rapids MI 49307 - (231) 796-4896 - (800) 228-8028. All Rights Reserved.